TERMS AND CONDITIONS

Admission Tickets

Refund Policy.

Friend of Kelmscott Manor Membership Terms and Conditions

By applying for Friends Membership, you agree to be bound by these Terms and Conditions, and any successor Terms and Conditions we may issue from time to time.

In these Terms and Conditions, “you/r” refers to the Friend of Kelmscott Manor (or applicant for such status), and “we” and “us” refers to Kelmscott Manor.

General

· Friends must be over 18 and proof of age may be requested.

· We reserves the right to refuse any application for Friends Membership. We also reserve the right not to fulfil or to cancel a Membership if you are found to be in breach of these terms and conditions.

· We reserves the right to vary benefits and costs of the Friends Membership scheme from time to time. You will be informed of any changes.

· Membership is for the named member(s) only and may not be transferred to another person. Members should remember to bring their Friends Membership card with them when they visit in order to gain free entry and membership discounts.

· We reserve the right to refuse entry and/or membership and/or to revoke membership without refund if a member behaves in a threatening or abusive manner towards any person at Kelmscott Manor or its events, or damages or threatens to damage any of the collections or property of Kelmscott Manor acts in a manner which could bring us into disrepute.

Financial

· Friends may choose to pay either annually or by monthly Direct Debit. If we are unable to obtain payment authorisation from the issuer of your card or from your bank, your membership will not be valid. We are unable to accept payments in cash or cheques.

· You have a legal right to change your mind within 14 days of the date of application and to receive a refund of membership fees paid provided that you have not used any of the benefits of Friends Membership during that 14 day period. No refunds will be issued after this time.

· Friends may cancel their membership at any time but will not be refunded for any unused membership fee that has already been paid.

· If you are paying by monthly Direct Debit, we will continue to collect payment monthly unless you notify us that you wish to cancel your membership.

· If an error has been made in the payment of your Direct Debit by us or your bank/building society, you are entitled to a full and immediate refund of the amount paid

from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when requested to do so by Kelmscott Manor.

Data Protection

· When you apply for Friends Membership  we will process your personal data to fulfil our membership services to you and for our own market research in accordance with Data Protection Regulations.

Registered Charity no. 207237